Cancellations & Exchanges Policy
- Cancellations & Exchanges Policy
CANCELLATIONS AND EXCHANGES
- When you shop with Rewaa, it's our topmost priority to deliver quality products and to give you the most enjoyable and hassle-free online shopping experience. Keeping this in mind, our Returns Policy is also safe, easy and transparent.
- However, to minimise such instances, we request you to please consider the following before placing an online order with us.
- Depending on your screen settings when browsing on our online store, and the lighting conditions when seeing the physical product, colors may appear brighter and more saturated on screen than when viewed physically.
- Some colors may overlap into multiple color-families. For example, sea green or aqua green may also look blue. Still you may find them titled as Green, as they can be considered to be a variant of Green. You must accept these variations before buying sarees or fabrics online.
- Before initiating a request for exchange, we request you to please read and understand the Terms & Conditions for Return/ Exchange mentioned below. For any clarification, please write to us at firstname.lastname@example.org.
- Requests for cancellations can be accepted before the product is shipped. We shall send you mail once your ordered merchandise is shipped. Once the product is shipped, we will not be able to entertain a cancellation request.
- In the event of your cancellation request being accepted, we shall refund the money if already paid towards the cancelled order within fifteen working days of cancellation of order.
RETURNS AND EXCHANGES
- In the odd event that you are not completely satisfied with the product, we request you to please contact us within two days of receiving the product by sending an email at email@example.com giving your order details and reason for exchange/ return. We shall review the same and request you to send the product back to us with any reliable courier company within 7 business days.
- Use the following address for sending the return shipment:
- Address : Manjula House , 4th Floor, Falsawadi Main Rd, Surat, Gujarat, INDIA 395003
- (Use this for domestic returns within India only. For international exchange requests, please contact us at firstname.lastname@example.org )